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Bookings and Cancellations

Classes require bookings

After you come to your first class you can opt for any class packs or the Unlimited Membership.

Class Passes include:

Unlimited Membership- practice multiple times on a weekly direct debit agreement.

5 Class pass

10 Class pass

Casual single visit pass

 

If you can’t make a class, you’ll need to unreserve yourself online/via app - Please refer below to our Cancellation Policy.

How to book

You can complete your bookings in a few ways...

VIA OUR SMART PHONE APP (Recommended):

Download our App Here

VIA OUR WEBSITE – ON A DESKTOP/LAPTOP:

Click the Book Online tab to access our classes, view more info about them and book.

Waitlisting

If the class if full and asks you to waitlist, we highly encourage you do. *NOTE- Booking onto the Waitlist can currently ONLY be done on the app. (Download the App Here)

Once on the waitlist, If a spot opens up in the class, the first person on the waitlist receives a NOTIFICATION ON THEIR PHONE , and will have 15MINS TO JOIN the class or pass up the offer before the next person on the waitlist gets the opportunity to join the session. If no one on the waitlist chooses to book the class, the spot becomes open to the general public.

There are continual movements in and out of classes and a spot will more than likely come up. 

If you no longer want the waitlisted spot, please remove your booking from the class so another student may take advantage of the spot.

Waitlisting Info
  • Do I need a mat or any equipment?
    We highly recommend you bring your own yoga mat to class, and where possible other yoga props such as the ones we list below. Some spare mats are available for use. The studio has a supply of yoga blocks, bolsters and some blankets for use. If you wish to purchase your own yoga props we recommend the following: A yoga block, a blanket and a yoga bolster.
  • What should I bring and what should I wear?
    In addition to props suggested as detailed in the above question, you will need a bottle of water and a hand towel may be of benefit to you, too. Wear comfortable gym type clothing that is breathable and comfortable to move in. In cooler months, you may wish to wear a few layers that you can take off as you warm up and put back on during Savasana (meditation and relaxation). Please don't bring your phone onto the studio practice floor once class begins. And please turn off smart/fitness watches. (If you are a medical professional on call, then we will make exceptions but please advise us prior to class). With most of your days spent in front of a screen, you deserve some time to yourself with no notifications :)
  • Where are you located? And where can I park?
    We are located in the commercial precinct in Thirlmere, across from Thirlmere Primary School and the tennis courts, next to the Vet and Hairdresser. Plenty of parking is available on Oaks St in front of the tennis courts, and also behind the building. Parking on the street is limited.
  • I'm new to Yoga and Pilates, which class should I start with?
    We have gentler classes on the timetable that you may feel more comfortable to begin with. If you are reasonably fit and don't have any injures you may wish to try our other Yoga Vinyasa classes which always give options and variations for all levels. Our Pilates mat classes are suitable for all levels, from beginners to more experienced.
  • What's your policy on phones and smart watches?
    Please don't bring your phone onto the studio practice floor once class begins. And please turn off smart/fitness watches. (If you are a medical professional on call, then we will make exceptions but please advise us prior to class). Your electronic devices are at risk of impact, should someone accidentally step or fall on your phone. The buzzing of a phone and a lit up phone screen are distractions to you and the people around you. And most importantly - With most of your days spent in front of a screen, you deserve some time to yourself with no notifications :) Thank you for co-creating a soothing and supportive environment in our studio.
  • I'm pregnant, can I attend classes?
    Unless you are already a regular student of My Yoga Space, you are welcome to attend classes once you are past 14 weeks, and have been given the all clear from your Doctor or Midwife to participate in Yoga. * We have a Prenatal Yoga Program starting Oct 21st, 2023 - we extend a warm welcome to mum's to be to join us for this 4 week program. For those who are regular students, please contact the studio at info@myyogaspace.com.au or on 0404 075 700 to discuss which class would be best supportive for you. Generally, we do not recommend Pilates mat classes during pregnancy due to the strong engagement placed on the abdominals muscles.
  • Can I eat before class?
    We recommend that you leave atleast 2 hours between your last meal and starting class.
  • How long do your classes run for?
    Pilates mat classes: 1 hour Slow Flow Yoga : 90 mins All other Yoga classes: Range from 1 hr to 75 mins
  • What time should I arrive to class?
    Studio doors unlock 15 mins prior to class start time. If it's your first time at the studio, please aim to arrive 10 mins prior to start time, so that you can fill a registration form and speak to the instructor about any questions or special requirments. If you have attended before, please aim for 10-15 mins prior to the class start time so that you arrive in a more relaxed state and can settle in. If you notice the chalkboard sign on the door turned to "Please don't enter, class and meditation in progress", please be considerate of other students during relaxation and meditation and wait outside quietly before the instructor opens the doors. Thank you.
  • What if I can't make a class that I'm booked in for?
    To view our Cancellation Policy, please visit: www.myyogaspace.com.au/cancellation-policy Cancellations are mandatory. Please note- 10 class passes have a 10 week expiry on class credits and 5 week passes have a 5 week expiry on class credits.
  • Other useful and important studio info
    - Please remove your footwear before entering the studio. Footwear and personal belongings can then be placed inside on the shelving provided. - Please don't bring your phone onto the studio practice floor once class begins. (If you are a medical professional on call, then we will make exceptions but please advise us prior to class). - Please turn off smart/fitness watches. - Please avoid wearing strong perfume to class for everyone's comfort. - Talk to your instructor about any special requirements or new/existing injuries before class starts. - We have a toilet located in the studio, which has room to change in if needed. No showers available at this time.
  • Terms and Conditions
    Please refer above, to our cancellation policy for all bookings. Classes require bookings to ensure that you have a spot. Classes begin on time, the studio door is locked or shut to prevent late entries. Timetable is subject to change, My Yoga Space reserves the right to make changes to the timetable if the unlikely need arises. The studio will give you as much notice as possible if this occurs. Casual Passes have a strict 1 month expiry 10 Class Passes are strictly valid for 10 weeks 5 Class Passes are strictly valid for 5 weeks Unlimited Membership students who wish to stop or cancel their membership, please forward an email to info@myyogaspace.com.au at least 14 days prior to the proposed cancellation date. Unlimited membership students will be notified if their credit card or debit card account payment fails to authorise for any reason. A $10 late fee may apply if they do not provide a valid credit card or debit account information within 10 calendar days of the original rejection date. The unlimited membership will be deactivated if the account becomes more than 7 calendar days late.

our cancellation policy and waivers

Cancellations for weekly group classes are up to 1 hour prior to class start time.
Cancellations need to be made ONLINE or via the PHONE APP.

If cancelling outside of the minimum time, please text 0404 075 700 with your full name and the class day/time you are no longer attending.
If you fail to cancel up to 1 hour before class start time, you will forfeit your class credit or payment.
Please do not cancel classes in any other way other than the above options.

Repeat Unlimited Members who fail to cancel may be charged a $10 fee and their regular spots removed.  (The phone app can be downloaded via the Appstore or GooglePlay, just search "Fit by Wix" and upon opening the app, enter invite code VWW1KG.)

To view our cancellation policy for studio events, workshops and retreats, please click here

To view our waiver agreements, please click here

cancellation policy 2
FAQs
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