Bookings and Cancellations
Classes require bookings
After you come to your first class you can opt for any class packs or the Unlimited Membership.
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Class Passes include:
Unlimited Membership- practice multiple times on a weekly direct debit agreement.
5 Class pass
10 Class pass
Casual single visit pass
If you can’t make a class, you’ll need to unreserve yourself online/via app - Please refer below to our Cancellation Policy.
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How to book
You can complete your bookings in a few ways...
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VIA OUR SMART PHONE APP (Recommended):
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VIA OUR WEBSITE – ON A DESKTOP/LAPTOP:
Click the Book Online tab to access our classes, view more info about them and book.
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Waitlisting
If the class if full and asks you to waitlist, we highly encourage you do. *NOTE- Booking onto the Waitlist can currently ONLY be done on the app. (Download the App Here)
Once on the waitlist, If a spot opens up in the class, the first person on the waitlist receives a NOTIFICATION ON THEIR PHONE , and will have 15MINS TO JOIN the class or pass up the offer before the next person on the waitlist gets the opportunity to join the session. If no one on the waitlist chooses to book the class, the spot becomes open to the general public.
There are continual movements in and out of classes and a spot will more than likely come up.
If you no longer want the waitlisted spot, please remove your booking from the class so another student may take advantage of the spot.
our cancellation policy and waivers
Cancellations for weekly group classes are up to 1 hour prior to class start time.
Cancellations need to be made ONLINE or via the PHONE APP.
If cancelling outside of the minimum time, please text 0404 075 700 with your full name and the class day/time you are no longer attending.
If you fail to cancel up to 1 hour before class start time, you will forfeit your class credit or payment.
Please do not cancel classes in any other way other than the above options.
Repeat Unlimited Members who fail to cancel may be charged a $10 fee and their regular spots removed. (The phone app can be downloaded via the Appstore or GooglePlay, just search "Fit by Wix" and upon opening the app, enter invite code VWW1KG.)
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To view our cancellation policy for studio events, workshops and retreats, please click here
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To view our waiver agreements, please click here